Live Chat Software Features - Ticket Templates

Whenever mioot system receives a new ticket or an update for an existing ticket the system will send an acknowledgement mail to the sender by default. The format of this e-mail content can be customized with a template provided at the customer control panel.

Mioot customers can choose from the available information which is to be sent along with the acknowledgement e-mail.

This customization can be done for all the three possibilities via, verification mail, new tickets and updates for the existing tickets.