live chat software manual live support and live help
Live chat software

 

Introduction
Free Trial Registration
Installing Chat Software
Uninstall Live Chat software
Upgrading Chat Software
How to use miOOt
Operator Console
Overview
Operator Login
Operator Status settings
Settings
Tab Information
Offline Chats
Invite Chat
Accept Chat
Decline Chat
Chat End
Visitor Filtering
Operator panel
Information Panel
Navigation Panel
Contacts Panel
History Panel
Survey Panel
Tickets Panel
Chat Panel - Overview
Email chat Transcripts
Chat Forward
Save chat
Initiate conference
Book as ticket
Message archive
Print chat
Canned messages
Push URL
Spell check
Text editor
Time stamp
Push Image
Ticket System
Overview
From Chat
Chat Window
Overview
Pre Chat Info
Survey
Offline Form
Customer Control Panel
Overview
Edit Profile
Department
Overview
Creation
Integration
Management
Operators
Overview
Adding Operator(s)
Managing Operators
Settings
Overview
Chat button
Chat invitation
Chat Window
Offline Form
Holding Message
Time Zone Settings
Tag Embedding
Canned Messages
Overview
Manage category
Messages
Survey Management
Prechat info
Live chat Report
Visitor statistics
Visitor Sessions
Referral statistics
Page statistics
Chat Surveys
Post chat survey
Creating Questionarie
Managing multiple surveys
Reports and results

Online Customer Support Chat Window

This interface is for the visitors form the web pages. Whenever a chat session is initiated either by the operator or by the visitor, a pop-up interface is provided for the communication purpose. A highly versatile interface is provided for this purpose. This interface is highly customizable, easy to use and multi-functional. This window is used for chatting, gathering basic information from visitors and conducting online surveys. It is further discussed in the subsequent topics.

Screen shot illustration


 
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