Live Chat Software Features - Proactive Chat

One of the very important features of any live chat software into him able to initiate a chat session proactively. When this feature is enabled, the online representation can invite any website visitor for a live chat session and upon acceptance, they can chat with the visitor to understand the need and provide required information.

This feature will be helpful when a visitor is a simply navigating through pages which means the visitor is searching for particular information. This can be identified by constantly monitoring visitor activities on the website.

Also, all the visitors may not aware of the presence of live chat on the WebPages. In this case two pro-active chat will be helpful in getting in touch with the visitor. These aspects will increase the number of satisfied visitors and then increase the number of customers.

Another advantage of pro-active chat, that the visitor can be invited for a live chat live chat session by an appropriate online operator. So that it will be ensured that the right person is handling the chat session.