Live Chat Software

Our Frequently Asked Questions pages about live chat software were created to help our customers find answers to common questions about our live chat software services. If you do not find the answers you are looking for, please Chat with us.

How does your product differ from other similar services?

We provide all the features at the lowest possible costs. We do not restrict features based on price. Also, miOOt live chat software is easy to use, highly flexible and totally secured. Details >>

Do you provide customer support representatives along with the software?

Yes. We do provide this service on a condition that the minimum number of operators should be 5. And cost is negotiable on the basis of the domain and knowledge required.

Can I download the software and install it on my server?

No. The application runs from your machine but the database will run from miOOt servers.

Do you have a demo of your service?

No. We do not have a demo. But, you can test our software for a limited period for free. Also we have a detailed user manual to help you understand the system.

Do I need to enter my credit card info or make a pre-payment for the trial?

No. You need not provide any card info for the free trail. It is absolutely free!

Can your system be used with dynamic and secure web pages?

Yes. MiOOt supports both ssl and non-ssl WebPages. And for ssl, we use 256-bit encryption.

Can you develop custom features for me?

Yes. We can develop any feature that you need. The cost will vary upon the requirement. Contact sales@miOOt.com with details for further information.

Is MiOOt Live Chat multilingual support?

The running version does not support languages other than English.

What is the minimum contract period?

There is no minimum contract period. You can close the contract at any point of time.

Can I use MiOOt Live Chat on more than one website at the same time?

Yes. The number of websites and web pages are unlimited.

Are there any limitations in the Trial account or Live Demo?

As far as the features are concerned, we do not have any limitations. You can see and test all the features available. But, The number of operators is restricted to 1 for the free trail version..

Can I keep my settings after my free trial expires?

Yes. You can have all your settings even after you free trail expires. But, The time is limited to 30 days and you will loose all your settings after 30 days.

Can a non-technical person set this up?

Yes. Our user friendly and state of the art interfaces will make it very easy for anyone to set up the application.

Is there any additional software that has to be installed on my system to use your software?

Yes. You need to make sure that .Net framework in your system for miOOt to work properly. Most of the latest operating systems have .Net by default. If not, you can install it from this link. http://www.microsoft.com/downloads/details.aspx?FamilyId=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

How do I add the chat feature to my website?

All you have to do is to copy and paste the watchdog and image tag codes in to the web pages you want to monitor. You will receive these codes upon registration. You can also take the codes from the application window through settings >> site integration.

Can I have my customers include info like company, email, etc. when they're asking for support?

Yes. You can customize the “pre-chat info” form to suite your needs. It is a very flexible form and you can easily create fields that you want.

Can we monitor the search engines and what keywords people use to find our site?

Yes. This information is all available in the navigation info panel in the operator console. Even you can see the history in the customer control panel under reports.

Can I create predefined answers if I know I'm going to be asked the same questions by most visitors, so I don't have to repeatedly type in the same answers?

Yes. A well-organized template is provided to fulfill this need. You can create as many responses you want and also, you can manage these responses both from customer control panel and from operator console. Refer the feature “canned messages” for more details.

Do you also have the possibility to push URL, so my customer can see it?

Yes. You can push an URL from the chat window and the URL will open in a new window for the visitor.

Does your live chat system have a co-browsing feature?

We are not having this feature in the running version. We will incorporate this feature in our future versions.

Is it possible to block IPs from myself?

No. We do not provide this IP blocking feature.

Can I monitor visitor traffic on my eBay auction page(s)?

Yes. You can monitor any web page. All that you need to do is to have the watchdog and chat icon codes in the web pages.

Can I monitor my website visitors without putting a chat button on the page?

Yes. You can monitor visitors without chat buttons. We do provide two different codes each fro watchdog and chat icon. You can watch the visitors without chat button by adding only watchdog code in the websites.

Can we change the appearance of chat buttons to match our site better?

Yes. We do have a galley of icons to choose from. You can also add .jpeg images of your own.

Can I have different chat buttons on different pages of my site?

No. The chat button will be the same fro all the pages.

Does it work properly on Linux hosting?

No. Linux and Mac systems do not support the running version of miOOt.

Can I put a chat button in my email messages?

Yes. You can have the chat button will all your e-mail communications.

What about the security of our conversations?

The chat is totally secured. We use 256-bit encryption for transits. Our database is on a secured server.

Will your product still work if I'm on a corporate network? Will our firewall, proxy server, or anti-virus software affect it?

Yes. You can access miOOt from any kind of network. Firewalls, proxies and anti-virus softwares do not affect miOOt.

Will I be billed automatically each month?

It depends on the payment term that you choose. We have options like monthly, quarterly, half yearly and yearly. You will receive e-mail notifications before and after the payment process.

Can I add more operators later after I subscribe?

Yes. You can always upgrade operators at any point of time.

Are upgrades included? If I subscribe now, will I automatically get any new updates?

Yes. Enhancements and version upgrades will be notified through a detailed e-mail communication.

Let's say my sales staff goes home but wants to continue monitoring in the evening. The license restricts the number of operators but not how many places they can login from, right?

Yes. You can login from any machine. The application should be available. We do have a force-logoff feature.

When does my billing cycle start?

The billing cycle will start from the day you register.

Is there a limit to the number of chats I can have each month?

There are no limits. You can have any number of chats.

Is MiOOt Live Chat compatible with pop-up blockers?

Yes. MiOOt is compatible.

Is MiOOt Live Chat compatible with Cookies?

Cookies should be enabled to have miOOt running.

What operating system platforms and browsers is MiOOt Live Chat compatible with?

MiOOt is compatible with all versions and variants of windows and all major web browsers are supported.

Can you make a skin to fit my site?

We have a set of chat windows to choose from. You can select any of the available variants to suite your website.

Can I replace the logo in the Customer Chat Client?

Yes. You can upload your logo and also, change it any time. But, miOOt accepts only JPEG images of size 122 X 181 pixels.

Can I change the size of the Customer Chat Client?

No. Only you can choose from the available variants.

What is the accuracy level of Country, region and city statistics?

We use a third party database and the accuracy should be more than 99 %.

Is it possible to transfer the chats from operator to operator without any problem?

Yes. An operator can forward a chat to another just in a mouse click.

Does the MiOOt Live Chat application alert by sound when a customer requests a chat?

Yes. MiOOt does have an elaborated sound alert feature available.

Can the executives show web page or picture to customer during chat?

Yes. The Executives can show both web pages and images to the customer from chat window. There are separate buttons for both available.

Can we receive messages when we are off-line?

Yes. A form will be loaded when all the operators are offline. And what more? You can customize the form to your needs. A detailed template is provided for this purpose.

Do my visitor requires any specific software or browser plug in?

No. There is no special plug-ins required.

How can I control the pro pop up window? Where do I tell it, what to show and when?

You can customize the invite chat in the customer control panel. Settings>>invite chat.

Is there a way to alter the codes so that it does not ask name and e-mail of the visitor at the time of chat request?

The “first name” and “last name” field are compulsory. You can add more fields if you wish.