Consider a situation where an online representative has to answer the same question from many visitors once a period of time. This is most likely the case for any online business visitors will be asking question pertinent to the concerned business.

The feature of canned messages/canned response is designed in such a way that any operator can type down and store answer for commonly asked question. They can even categorize their reopened for easy access. And they can keep updating /adding responses all the time.

When we already have answer typed and stored for any question, the online operations quickly reply to any of the queries raised. This will not only same time but also will largely impress the visitors as they are answered quickly and efficiently.

More over these canned responses can also he used as a training tool for namely appointed operator. They can read those ambers to understand the responsibility and they can use the pro-stored information to answer the queries immediately without reaching for the information all over.

Mioot live chat software will auto generate short cut keys for all the messages stored and so, the question can be answer rapidly using these short- cut keys.