Live Chat Software Features - Live Operator Console

Mioot live chat software’s ticket system is bundled with the operator control itself apart from the customer control panel.

The major advantage of this feature is that operators can view the tickets if any for any particular visitor from the “tickets” take on the “info” panel.

This will enable them to view and understand all the communication happened for that particular visitor using the ticket system and thus gain adequate knowledge for the current chat session.

Also,Live operators can view the entire ticket board with issues from all the customers by clicking the “tickets” icon on the top menu panel. Operators will be able to open and view all the individual tickets and update them with proper replies.