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Live Chat Software Features - Chat Forward
Any chat session can be forwarded to any other live operators during a chat.
Third feature is developed to enable operators to move chat session to another appropriate operator.
Chat forwarding option is useful in such a way that the visitor’s queries are answered by the expert operator. For example, during a chat with an operator from sales department, the visitors may raise a query on technical issues and at this print, the salesperson is not the right one to answer a technical question. So, the operator can transfer the chat session to another from the technical department. In this way, the visitors are given the correct information from a right source.
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Related Live chat software Vistor Tracking features |
multiple websites Time zone Multilingual support Microsoft.Net WebTop
control panel Sound alerts E-mail signature, KB &FAQs,v isitor tracking, geographical statistics ,
Privileged visitor,Visitor notes, History, available time, Auto invite, Search engine, Visitor filtering,Offline messages |
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Related live Chatting Features : |
Proactive chat, Choose operator, Operator photo, Chat Queue, Secured chat,Holding messages,
Accept chat,Chat Forward ,chat conference,chats save, Email chat ,Typing indication
Push URL, Push Image, Canned Messages, Spell Check ,Time Stamp, Auto save, Operator Chat, Offline, Operator conference ,
Operator chat archive
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